Contact Email - [email protected]  

Response time: 2 - 9 hrs - 7 days / week.

Problems logging in or accessing your Product?

If you have not received your Login details there is a 99% chance the email with your login details went to your Spam or Promo Folder!

Still can't find it? You can reset your login details easily! (Hit green button below)

Can't remember your password?  (Hit button below)

Still no luck?  Email: [email protected]

Reset Password here

Have another question or issue? Please provide this info:

  • Your full name.
  • The email you use to login with.
  • Product name.
  • Date of purchase.
  • Your enquiry / issue / praise :)
  • email: [email protected]

 

Need to UPDATE a subscription? Please read carefully ...

  • To update a credit card (paid via Stripe) Login then go to your Library and on the top bar ... go into your profile  then Settings .. Credit Card Info
  • Note: If you signed up via Stripe in the PREVIOUS iVideo membership site then your card details need to be updated there. Login here.
  • If you signed up via Paypal then follow these easy instructions:
  • To update a card .. Login to Paypal .. Top bar .. Profile .. Profile and settings .. My Money
  • Any issues? Email: [email protected]

Need to CANCEL a subscription? Please read carefully ...

  • Sorry to see you go! We are sad :(
  • Please note that subscription fees go up from time to time, so if you choose to rejoin you may find yourself paying a higher rate.
  • To cancel a credit card (paid via Stripe) Login then go to your Library and on the top bar ... go into your profile  then Settings .. Credit Card Info
  • Note: If you signed up via Stripe to the PREVIOUS iVideo membership site then you need to cancel in that site. Login here.
  • If you signed up via Paypal then follow these easy instructions:
  • Login to Paypal .. Top bar .. Profile .. Profile and settings .. My Money
  • To cancel ..Click ‘Profile’
    Select ‘My money'
    In the ‘My pre-approved payments’ section, click ‘Update'.
    Select the merchant (Video Hero) whose agreement you want to cancel and click ‘Cancel’.
    Click ‘Cancel Profile’ to confirm your request
  • We'd love to know why you cancelled or get feedback and maybe entice you to stay :)
  • Email: [email protected]