Contact Email - [email protected]  

Response time: 2 - 9 hrs - 7 days / week.

Have a question or issue? Please provide this info:

  • Your full name.
  • The email you use to login with.
  • Product name.
  • Date of purchase.
  • Your enquiry / issue / praise :)
  • email: [email protected]


Can't remember your password?

  • You can reset it easily :)
  • Can't remember your email? Try a few variations then if that fails contact us.
  • email: [email protected]
Reset Password here

Need to cancel or update a subscription? Please read carefully ...

  • Sorry to see you go! We are sad :(
  • Please note that subscription fees go up from time to time, so if you choose to rejoin you may find yourself paying a higher rate.
  • To update or cancel a credit card (paid via Stripe) Login then go to your Library and on the top bar ... go into your profile  then Settings .. Credit Card Info
  • Note: If you signed up via Stripe to the old iVideo membership portal then your card details need to be changed there. Login here.
  • If you signed up via Paypal then follow these easy instructions:
  • To update a card .. Login to Paypal .. Top bar .. Profile .. Profile and settings .. My Money
  • To cancel ..Click ‘Profile’
    Select ‘My money'
    In the ‘My pre-approved payments’ section, click ‘Update'.
    Select the merchant (Video Hero) whose agreement you want to cancel and click ‘Cancel’.
    Click ‘Cancel Profile’ to confirm your request
  • We'd love to know why you cancelled or get feedback and maybe entice you to stay :)
  • Email: [email protected]
Video Hero Products